Shipping policy
Shipping Policy
Last updated: October 9, 2026
At AURELYTE, we want your shopping experience to be smooth and convenient from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
1. Order Processing
Orders are generally processed within 24 - 48hours after purchase. During busy periods, holidays, or unexpected supplier delays, processing may take longer.
Business days exclude weekends and public holidays. You will receive an order confirmation after placing your order.
2. Shipping Destinations
AURELYTE offers delivery to selected international destinations, depending on product availability and shipping eligibility.
Shipping availability can vary by product and destination. Please ensure your shipping address is complete and accurate when placing your order.
If we discover that an item cannot be shipped to your destination, we will contact you to discuss the available options.
3. Estimated Delivery Times
Delivery times vary depending on the product, shipping origin, destination, customs processing, and local delivery services.
Based on our fulfilment provider's published averages, delivery may take approximately:
- United States: 3 – 8 business days
- United Kingdom: 3 – 8 business days
- Other international destinations: 5–12 business days or longer, depending on the destination
These are estimates, not guaranteed delivery dates. Additional time may be required during peak shopping seasons, customs inspections, severe weather, or other circumstances beyond our reasonable control.
Where a product has a different shipping estimate, the product listing or information provided at checkout should be used to set your expectations.
4. Shipping Fees
Available shipping options and applicable shipping fees will be displayed at checkout before you complete your purchase. NO ADDITIONAL FEES
Shipping charges may vary by product, destination, weight, and fulfilment method. Any free-shipping offer will apply only where it is expressly advertised or displayed at checkout.
5. Order Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow time for tracking information to become active after dispatch. Tracking updates may not appear immediately.
6. Split Shipments
If you order multiple products, your items may arrive in separate packages or on different dates. This can happen due to product availability at different warehouse locations.
You will not necessarily receive every item in one delivery.
7. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in your product price or shipping fee and may be payable by the recipient. The applicable charges and procedures depend on the destination country's rules.
8. Delayed or Missing Orders
Although we work to provide a reliable shopping experience, delivery delays can occur because of carrier disruptions, customs processing, weather, or other circumstances outside our control.
If your order has not arrived within the estimated delivery period, please contact us at aurelytestores@gmail.com with your order number so we can investigate.
A delivery estimate is not a guarantee, but we will make reasonable efforts to help resolve delivery issues.
9. Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping details at checkout. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional costs or delivery complications may arise from incorrect or incomplete addresses.
10. Damaged, Incorrect, or Undelivered Items
If your order arrives damaged, you receive an incorrect item, or your order appears to be lost, contact us at aurelytestores@gmail.com with your order number and relevant photos or details where applicable.
We will review the issue and explain the available resolution in accordance with our Returns and Refunds Policy and applicable consumer-protection laws.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
11. Contact Us
If you have questions about shipping or an existing order, please contact:
AURELYTE
Email: aurelytestores@gmail.com
We appreciate your trust in AURELYTE and thank you for choosing us for your home and kitchen essentials.