Refund policy
AURELYTE Return & Refund Policy
At AURELYTE, We want you to be satisfied with your purchase. If something isn't right with your order, please Contact us so we can review the issue and help you understand the available options.
Returns
Our return window is 14 days from the date you receive your order. To request a return, please contact us within this period.
To be eligible for a return, your item must be in the condition in which you received it, unused, and in its original packaging where applicable. You may also be asked to provide your order confirmation or other proof of purchase.
To begin a return, contact us at aurelytestores@gmail.com with your order number and a brief explanation of the reason for your request.
Please wait for our instructions before sending any item back. Returns sent without prior authorization may not be accepted.
Return instructions and the appropriate return address will be provided once your request has been reviewed and approved.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at aurelytestores@gmail.com.
Please include your order number, a description of the problem, and clear photographs where appropriate. We'll review the information and explain the available resolution.
Non-Returnable Items
Some products may not be eligible for return, including personalized or custom-made items, personal care products, and other items that cannot be returned for hygiene, safety, or legal reasons.
Where permitted by applicable law, certain sale items and gift cards may also be non-returnable. Any applicable exclusions will be communicated as appropriate.
If you're unsure whether an item qualifies for a return, please contact us before sending it back.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact us before placing another order. We'll review the issue and advise you on the available options.
For other exchange requests, please contact us to confirm whether an exchange is available for your item.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at aurelytestores@gmail.com.
Because orders may enter processing or shipping quickly, cancellation may not always be possible. If your order has already been dispatched, please contact us for guidance on the options available.
Any cancellation rights provided by applicable law will still apply.
Refunds
Once a return has been received, where applicable, and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.
If you have questions about the status of an approved refund, please contact us at aurelytestores@gmail.com.
Contact Us
For questions about returns, refunds, damaged items, or exchanges, please contact:
AURELYTE
Email: aurelytestores@gmail.com
Please include your order number in your message so we can assist you more efficiently.